Know your audience
- Engagement Plan Development and Execution
- Customer Research
To bring about a change in behaviour, it is best to start with an understanding of the drivers for the current behaviour in a group of stakeholders. Public engagement is increasingly used in public organizations to gather information about expectations and current practices. Sustain team members are highly skilled in conducting engagement sessions and in obtaining a comprehensive understanding of the needs and expectations of stakeholders and customers.
Stakeholder engagement can occur through workshops, discovery sessions or focus groups. When customer focus is involved, analytic survey tools are employed. The Sustain team uses the latest best practice in data analyses to provide useful reports to clients.